The Greater Hazleton Chamber of Commerce and the Lackawanna College Continuing Education Department are offering a series of seminars on Leadership in the month of April. The Greater Hazleton Chamber of Commerce and the Lackawanna College Continuing Education Department are offering a series of seminars on Leadership in the month of April. 

Janet M. Jones, Professional Development Specialist at Lackawanna College explains, “This interactive training is designed for all supervisors and leaders. She encourages attendees to come prepared to be engaged and enlightened by impactful leadership practices for the quick paced challenges that innovative and successful companies face in today’s world of work.”

Three sessions will take place throughout April. Leading from Organizational Missions and Values on Friday, April 6th; Communication Tools for Today’s Leaders on Friday, April 13th and Leading Others – Keys to Successful Relationships on Friday, April 27th.

 

Leading from Organizational Missions and Values on Friday, April 6th - Leadership begins with the alignment of the supervisor's or leader's philosophy with the organization's mission. Understand the role of mission, vision and values in successful organizations and how to lead from this foundation. Leave traditional models of control behind and be a courageous and caring leader. 

Communication Tools for Today’s Leaders on Friday, April 13th - Communication is more complex than ever before. Leaders will learn appropriate uses of various pathways for most effective communication. The value and contribution of generational and cultural diversity is highlighted. Learn the critical factors to create a culture where organizational communication thrives.

Leading Others – Keys to Successful Relationships on Friday, April 27th - Understand leadership style and flexibility. Identify your leadership style through a personal assessment. Develop "out-of-your-style" approaches. Engage with all different types of employees who have differing motivational drivers. Leaders will learn the importance of tearing down silos to build a connected leadership approach to work.

Each session runs from 9 am to 12 noon and will take place at Lackawanna College Hazleton Center located at 2 East Broad Street in Downtown Hazleton. The cost is $195 per person, per session. Or, the total per-person discounted fee for all three modules is $585. Organizations registering and paying for three or more representatives at the same time receive a discounted per-person fee of $565 for all three modules.

The Chamber is also partnering with Lackawanna College Hazleton Center on two additional programs in the month of April. Train the Trainer, which will take place on Tuesday, April 24th and Excellence in Customer Service, which will take place on Thursday, April 26th. Each session will run from 8:30 am to 4:30 pm at the Hazleton Center and the cost to participate is $385 per person. 

Train the Trainer provides an opportunity to learn what composes effective training and how to incorporate those principles into your training programs. Learn to design and deliver effective training that is well received, readily understood, and results in participant learning. You'll engage learners with differing styles and create a positive learning environment. A reliable set of tools and techniques will be provided that you can use in any training situation.

Excellence in Customer Service will provide you with an opportunity to learn key actions and behaviors to distinguish your organization with excellent customer service. Understand customer communication styles, and needs versus wants on the path to fulfillment. Learn strategies to provide flawless customer service and how to deal with challenging and difficult customers. Realize the importance of creating positive "customer experiences" each and every time. This one-day workshop teaches skills to exceed customer expectations and achieve customer loyalty.

For more information or to register for any of the sessions contact Janet M. Jones, Professional Development Specialist, at 570.955.1513 or .

Pictured are Chamber Board Members. Standing from left is Alexis C. Falvello, Esq., Falvello Law; Andy Piskel, Fierro Funeral Home; AJ Onuschak, Top of the 80’s Restaurant; Joe Yannuzzi; Florie McNelis, PPL; Janet M. Jones, Lackawanna College, Chamber Partner; Donna Barna, Chamber Chair, Billig-Helmes Insurance; Allen Wagner, Wagner & John, LLC; Bob Caccese, Bemis Company; Stephen Seach, The Seach Law Office and Lew Dryfoos, III, OneGroup Dryfoos Insurance. Carla Thaller, Residence Inn/Fairfield Inn/Hampton Inn; Michele Ustynoski, IMKO Workforce Solutions; Paul Baynum, Community Bank, NA and Jeff Kimmel, Web.com.